How First State Super is improving customer and employee engagement through technology
By Paul Burley. When it comes to superannuation funds, First State Super takes a very different approach to member satisfaction and service than most.
evolved thinking
Skip to contentBy Paul Burley. When it comes to superannuation funds, First State Super takes a very different approach to member satisfaction and service than most.
By Garreth Chandler. CX principles. Program Owners – getting good advice and push back where needed from us.
By Paul Burley. The biggest theme to emerge in my personal conversations with senior CX practitioners was vendors delivering on their promises of performance.
By Arletta Turnbull. A conversation with Mick Moore from Scalene Group about all things retail. Consumer purchasing behaviour, ranging, the state of the retail sector and more.