How First State Super is improving customer and employee engagement through technology
By Paul Burley. When it comes to superannuation funds, First State Super takes a very different approach to member satisfaction and service than most.
Month: April 2019
The CX Principles that can guarantee a successful program – Part 3
By Garreth Chandler. CX principles. Program Owners – getting good advice and push back where needed from us.
Are CX tech vendors providing adequate support post-platform deployment?
By Paul Burley. The biggest theme to emerge in my personal conversations with senior CX practitioners was vendors delivering on their promises of performance.
Consumer buying – a retail strategy advisor’s view
By Arletta Turnbull. A conversation with Mick Moore from Scalene Group about all things retail. Consumer purchasing behaviour, ranging, the state of the retail sector and more.